Introduction
This Privacy Policy describes how Thryv, Inc. and its affiliates and subsidiaries (collectively "Thryv," "we," "us," or "our") collect, use, share, and protect information about you when you use our services, website, client portal, or mobile application (collectively, "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
This policy applies to information we collect when you use or interact with our Services, including when you register for an account, use our client portal, communicate with us via email, text, or other channels, or otherwise interact with us.
Information We Collect
We collect several types of information from and about users of our Services, including:
Information You Provide to Us
- Contact information such as your name, email address, postal address, and phone number
- Account credentials such as your username and password
- Billing and payment information, including credit card details
- Business information, including your business name, industry, and size
- Communications you send to us, including messages, feedback, and support requests
- Any other information you choose to provide when using our Services
Information Collected Automatically
When you use our Services, we automatically collect certain information about your device and how you interact with our Services, including:
- Log data, including your IP address, browser type, operating system, referring URLs, and pages visited
- Device identifiers and information about your device, including hardware model and operating system version
- Usage data, including the features you use, the actions you take, and the time, frequency, and duration of your activities
- Location information, if you permit our Services to access your location
- Cookie and similar tracking technology data, as described further in our Cookie Policy section
Information from Third Parties
We may receive information about you from third-party sources, such as social media platforms, data analytics providers, advertising partners, and business partners. We may combine this information with information we collect about you through our Services.
How We Use Your Information
We use the information we collect about you for various purposes, including:
- Providing, maintaining, and improving our Services
- Processing transactions and sending you related information, including purchase confirmations and invoices
- Sending you technical notices, updates, security alerts, and support and administrative messages
- Responding to your comments, questions, and requests and providing customer service
- Sending you marketing communications, such as information about products, services, events, and promotions offered by us and our partners
- Personalizing and improving our Services and providing content or features that match your profile or interests
- Monitoring and analyzing trends, usage, and activities in connection with our Services
- Detecting, investigating, and preventing fraudulent transactions and other illegal activities and protecting the rights and property of Thryv and others
- Complying with legal obligations
Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- With your consent or at your direction
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR OWN MARKETING PURPOSES.
Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. This helps us deliver a better and more personalized service and allows us to improve our Services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services.
ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR CIRCUMVENTION OF ANY PRIVACY SETTINGS OR SECURITY MEASURES CONTAINED ON THE SERVICES.
Your Rights and Choices
Account Information
You may update or correct information about yourself by logging into your online account or contacting us. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.
Marketing Communications
You may opt out of receiving promotional communications from us by following the instructions in those messages or by contacting us directly. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Mobile Push Notifications
We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our California Privacy Notice or contact us.
Children's Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.
Links to Other Websites
Our Services may contain links to other websites not operated or controlled by us. The information practices and the content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements of such other websites to understand their information practices.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Multi Servicios Casas y Taxes
- 195 Thompson Ln, Nashville, Tennessee 37211
- Phone: 615-349-5858
- Email: info@multiservicestn.com